Technical content has the power to make a major impact on many different areas of your enterprise. From slashing support costs to boosting leads and NPS, Zoomin reveals the metrics you need to refine your strategy for maximum impact.

The technical content industry underwent significant changes in 2023, with several key trends that businesses must consider to remain competitive.

Deliver high-quality technical documentation that meets customer expectations. Analyze content performance with Zoomin's "Technical Content Benchmark Report" for industry benchmarks and actionable insights.

Zoomin offers customers the ability to continuously monitor their case deflection and resolution (via documentation) and to calculate the money saved by their users’ self-service. See the benchmarks and metrics to accurately measure your impact in our latest white paper.

To gate or not to gate? Learn why ungating your technical content is a strategic move for companies seeking to maximize revenue growth and enhance their user experience.

This whitepaper presents our predictions for how the industry will be impacted by this rapidly advancing and trending technology.

Discover the surprising connection between self-service experience and revenue - and how enterprises are investing in self-service to mitigate rising support costs.

Learn why enterprise search solutions should be only one piece of your product knowledge system, and provide your customers with an effortless, personalized, and friction-free knowledge experience

Customers and CX/CS leaders say >50% of support inquiries could be resolved by self-service. Learn about the enterprise impact of content experiences in Frost & Sullivan’s latest research.